🔐Privacy Policy
Overview
Importa, the trading name of Importa General Merchant Limited, registered under the law of the Federal Republic of Nigeria (with registration number: RC 8219776), facilitates the purchase and importation of goods from China, the United Kingdom, and North America to African countries.
Importa and its affiliates (“we,” “us,” or “our”) value your trust in us for sharing your information with us. We prioritize your privacy and are dedicated to protecting it. This Privacy Notice outlines and describes the Personal Information we collect about you, as well as your privacy rights regarding why, how, and when we collect, use, store, share, and protect your information across our website (“the Platform”).
1. Definition
“Consent” means any freely given, specific, informed, and unambiguous indication of your wishes through a clear affirmative action, signifying your agreement to the collection and processing of Personal Information relating to you.
“Cookie(s)” is a small data file that is transferred to your computer or mobile device. It enables us to remember your account log-in information, IP addresses, web traffic number of times you visit, browser type and version, device details, date, and time of visits.
“Personal Information” means information that can be used to identify a living person including name, contact address, email address, and password; personal identification information including a government-issued identity card, company identity card, business card.
“Services” refer to the services on our website.
1. Information We Collect
We collect the following information about you:
Personal Details: Your name, date of birth, and nationality.
Identity Information: Your identification documents, including government-issued ID, to enable us to verify your identity in order to offer our Services to you.
Contact Information: Your contact address, email address, and telephone number, which is needed to reach you.
Financial Information: Your card details, when you make payment on the Platform, bank verification number (BVN), and other banking details. Your financial details are processed through third-party financial partners, and Importa does not store your BVN or financial credentials.
Log/Technical Information: Our servers automatically record when you access our Services, information about your browser, links you have clicked on, length of visit on certain pages, unique device identifier, log-in information, location, and other device details.
2. How We Collect and Use Information
2.1. We collect information about you when you:
visit our website;
create an account to use the Platform;
access our Services and third-party service providers; or
contact us for support or inquiries.
2.2. We use your information to:
Facilitate the placement, processing, and delivery of your orders by buyers from suppliers.
Provide and improve our Services.
Contact you about your orders and your use of our Services.
Conduct research and analysis to enhance our Platform.
Where necessary, to establish, exercise, and defend legal rights.
2.3. Our lawful basis for processing your information is as follows:
Consent: You agree to us collecting your information by using our Services.
Contractual Obligation: We cannot provide our Services to you without your information.
Legal Obligation: To ensure we are fully compliant with all applicable and protect against fraud by checking your identity with your information.
3. Information Disclosure
We may disclose your personal information in the following instances:
Consent: By using the Services, you consent to the disclosure of your information with third parties, including dispatch riders, payment service providers, and others who provide services to you.
Compliance and Protection: We may disclose your information if we are required to do so by law or believe in good faith that such disclosure is permitted to enforce or apply our Terms of Use and this Privacy Notice; to protect the rights, property, or personal safety of Importa, our agents and affiliates, our users, and the public.
Third-party Services: We may disclose your information with authorized and vetted contractors, subcontractors, third-party vendors, and service providers strictly for the purposes of offering our Services to you.
Marketing and Analytics: We may use your information to send you promotional emails about our Services and conduct business analytics to improve our Services. For example, we may share information with third-party service providers to identify and send targeted advertisements or provide mailing services, tax and accounting services, contest fulfillment, web hosting, or analytics services.
4. Managing Your Information
4.1. Data Security
We have established technical and organizational measures to protect against the loss, misuse, and/or alteration of your information. These measures vary based on the sensitivity of the information that we collect about you. However, we cannot and do not guarantee that these measures will prevent every unauthorized attempt to access, use, or disclose your information since, despite our efforts, no Internet and/or other electronic transmissions can be completely secure.
4.2. Data Retention
We retain the information we collect about you for as long as necessary for the purposes of our Services or as long as we are legally required or permitted to do so subject to the relevant requirements under the applicable law or regulations.
4.3. Third-party Links and Services
This Privacy Notice applies to our Services only and we do not exercise control over third-party sites related to our Services. The Services may contain links to third-party service providers’ websites. If you use these sites, you acknowledge and accept that:
You are sharing your information to such third-parties.
We are not responsible for the content or privacy practices of such third-party websites or services.
Third-party sites may place their own cookies, plug-ins, or other files on your computer, and collect your personal information.
The collection, use, and disclosure of your information will be subject to the privacy policies of the third-party websites or services, and not our Privacy Notice. Therefore, you should read the privacy statements of third-party sites you use.
5. Cookies
We use cookies to distinguish our users and to customize and improve our Services. Some browsers may automatically accept cookies while some can be modified to decline cookies or alert you when a website wants to place a cookie on your computer. If you choose to disable cookies, it may limit your ability to use our website.
6. Your Rights
6.1. As a user, you have the following rights and may exercise them accordingly:
Right to request for and access your information.
Right to object to or request the restriction of the processing of your information.
Right to request rectification and modification of your information.
Right to request for deletion of your information. Your request will be reviewed by Importa’s Data Protection Officer (DPO) and carried out except as restricted by law or our statutory obligations.
6.2. When you decline to provide or request the processing of your information, certain or all the Services may become unavailable to you.
7. Changes to this Privacy Notice
We may modify, amend, or review this Privacy Notice from time to time to reflect new Services or changes in the Notice. All changes made will be posted on this page and where the changes materially affect you, we may notify you of this change by placing a notice online or via mail. If you keep using our Services, you consent to all amendments to this Privacy Notice.
Contact Us
You may send all communications with us through our Data Protection Officer (DPO) which will be treated based on our Privacy Notice and applicable data protection laws and regulations. All communications should be sent to legal@importa.biz.
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